Archive for the ‘Modern Life’ Category

Customer disservice

Wednesday, February 4th, 2009

Thank you, Comcast, for your brilliant upgrade to my email service.

What was once a minor irritation — sign-offs without warning, the need to bounce back and forth to the home page repeatedly in an attempt to sign back in — has become a one-way trip to the the looney bin.

Not only am I required to take four steps to sign into my email account — home page, sign-in page, home page, inbox — but I can now only access one mailbox at a time. To see my other mailboxes (i.e. the ones I use to conduct various aspects of my business), I must sign out and sign back in just to see if there is new mail in the box. (more…)